POOR CUSTOMER SERVICE AND DISHONESTY

I am beyond frustrated at this point. I purchased a MacBook, 20th of November and till today, I have not received it. The confirmation email said 2-5 working days, and today is the 10th day. I am unable to work because I have no laptop to use, moreover, their customer service does not know anything about my order not the whereabouts of it. This is terrible and at this point, I deserve a full refund.