Poor Customer Service and ********* business practice

I just had a very uncomfortable telephone conversation with one of the team members, because I had taken in my phone into Istore fourways Mall earlier in September - a diagnosis was run and I was told I need to replace the battery - which was not rocket science because my battery barely lasts 2 hours after being fully charged. My screen then went black when I took it in again and I told the technician twice that I am booking it in for a battery replacement which I was informed for the 2nd time that it will be R1200.00 and also a screen repair since well clearly the screen died. Before I left the store the technician confirmed and assured me that its being booked in for both and the turnaround time is 3-5 working days. To my surprise I receive a quote and I am advised that only the screen is being repaired and I have to wait for that first before the battery can be replaced. So basically I was **** to!!! If there was complete transparency from your staff members I would've taken my phone else where becuase I am travelling this coming weekend and I need that phone. I should not be the one to tell you guys about ethical business practice and how to treat customers.

I need the quotation for the battery and the complete quote because I need the damn phone repaired ASAP!