poor customer service

On the 28th March I lost my rose gold iphone 6s on my way from work. I tried the Apple Find Iphone app but the password I was using was incorrect so it blocked. I contacted Apple customer service on the 29th March for them to assist me on re-setting my password. A lady by the name of Josephine Koroneou-Robson, tried to assist but the system read password can only be re-set after 5 working days. I told the lady that I lost my phone and when I call it rings but not answered so I need the password to be re-set urgently. When I resumed back to work on the 10th April I called Josephine Koroneou-Robson, she assisted but the Apple account recovery read that the account will be ready for recovery in 1 day. The 11th April I was able to reset my password but it was too late because my phone was off until today I can't trace it. I sent an e-mail requesting the complaints departments contact. Josephine Koroneou-Robson, called and advise that I need to write a letter to Apple Singapore(I told her I'm based in South Africa ), or write my complaint on the istore customer complaint of which I did but since I haven't received any feedback from them. I'm so disappointed with the service provided by Apple, I thought it's more advance compared to other brands. With gmail I can reset my password immediately and if Apple gave the same service I would've found my phone in time.