Poor customer service

<p>Hi, I app**** for an add on iphone on my existing telkom contract. I attended the store in Sandton City and completed the application. I was advised same will take between 24 - 48 hours where after I shall receive a response regarding my application. This happened on 18/02/17. I have been calling your contact center since 20/02/17 & always receive the same response "matter escalated & the store will contact me to advise". This is such poor service. If the contract application was unsuccessful, the courteous thing to do is advise the customer and not have the customer calling constantly to obtain progress. I think the lady at the store's name is Lethabile, who, according to your call centre agent, Portia, was to have called me yesterday (21/02/17) to provide progress. I have not received a call. I called the call centre again today & was advised that Lethabile will call me as soon as I hang up. I have not yet received feedback. Your service is absolutely awful. I will be sure to advise others about this. </p>