Poor Customer Service

<p>Why do you buy Apple Products - Because of the quality and service which is why you pay double the price for everthing right? I am a huge apple fan. On the 29th October I finally was called to hear that they had stock of my device after a 2 week wait. With my new phone I purchased a screen protector for R300.00. To give you context my iPhone 6 has the same screen protector it came with 2 years ago. I am very careful with my phone and I did not drop it or man handle it and the screen protector started to crack. I went to the store today and I was literally accused of dropping the phone and told that it had no cover and could not be replace. It is less than 7 days since I got it and obviously a faulty product. I even have my slip. They absolutely refused to replace it even though it cost R300.00 which I assumed would mean that the quality was superior. I am really not happy about this. On an aside note, you don't launch products and have no stock. The phone took 2 weeks and it has been 3 weeks since I ordered 2 series 2 watched and still nothing. I am slowly loosing faith in this company</p>