Poor Customer Care

I went to Istore mall of Africa today where i purchased a phone and paid through EFT from FNB to FNB. i had to wait for hours for the store to confirm receipt of payment which is done through their head office who sent an email and advised that funds had not reflected and should check tomorrow, the customer service i got in getting this message from Chris the Branch Manager wasn't pleasing at all as he would rather speak to the rep yet i was standing next to the rep, he didn't even offer any other alternatives of making payment follows etc but rather got assisted by Bhasani Sibaya who then followed up on my payment and offered me the phone to call FNB which i did and payment was confirmed,after almost 2 hours. thanks to Bhasani Sibaya and sales rep Lungiswa Mcebe for doing all they could in assisting me.