PLEASE TRAIN YOUR STAFF

I was looking at getting myself the iPad Pro for about 2 months.

I often go to Tablebay Mall on weekends to get my car was and walk around after having breakfast. I was so happy to see that an istore would be opening inside Tablebay Mall. So today I decided to go into the store and check if they had stock available and the current contract pricing details. I was assisted by a trainee Nathan that quickly checked and confirmed that they had stock of the IPAD that I wanted. He then went into an device and checked the pricing with Telkom and Vodacom. I was happy with the pricing provided and Nathan confirmed with Leora what documents I would require. He said that he would keep the device aside for me while I drove home to get the required documents. When I returned, I was referred to Leora to assist with the contract. I was happy with the Vodacom pricing and when she started the processed, she advised that she only does Telkom and that they had no Vodacom consultant available to assist. I then asked her to do application with Telkom. When she brought up the pricing it was more expensive that the prices that Nathan provided. When I questioned that Nathan re did the search and got the same cheaper prices. Leora then said, “I will contact the website/online store people and query the pricing” So based on that I stood there, and nothing happened. She just looked at me. So, what do I do now. Wait? Leave? Give her my number? Is she making contact telepathically? No idee. I then started asking her again about the Vodacom pricing. As that was the option, I drove home to get the documents she started to confirm the pricing. We again came to the same point where the pricing on the website did not match the pricing, she checked on the other system. So AGAIN, the same thing: Leora then said, “I will contact the website/online store people and query the pricing” So based on that I stood there, and nothing happened. She just looked at me. So, what do I do now. Wait? Leave? Give her my number? Is she making contact telepathically? No idee. This is truly frustrating if people do not have the ability for basic communication. So, I left the store and decided to walk back to get the owners details so that I would be able to contact him to report my experience. I was then met by Carmalita who came out to see me. We started to discuss my problem and experience. I told her that I am truly disappointed and that my excitement for having an iStore close by was ruined by the assistance by the staffs ability to provide correct information and to communicate. I this is the level of service provided then I do not see a good further for this store. Not one of the 3 people in question asked for my name, my number or anything. So how that will be able to contact me and give me the feedback required. NO IDEE!