Please help me iStore!

I just need custom service. My order number is: ***7 1. I have phoned 3 times, when you get through the agent drops the phone. ( I was friendly istore should beable to pull a recording. ) The hold time is about 5 minutes before getting through and then dropped. This is not a technical fault. 2. I've logged my fault on the website - No response 3. I've email the auto email back and I got another email from a person which is did not give their name.

Please assist me. It's been one and a half weeks with no movement or any help. Regards Rolf