PENDING REFUND

On the 15/12/14 I went collect my ipad and had to pay the icare warranty service fee of R500, but one of the assistants insisted that it was R800. After a long argument I just let her have her way and charge me R800. I then spoke to another manager, who did the refund on my debit card. I never received a notification of this refund, and he assured me that the money would be in in 24hours. A few weeks later, in early January I went to enquire about this as I hadn't yet received me refund. An assistant made copies of my receipts and said he would send them to the finance office and get back to me. He called me without much feedback. The next weekend on the 17/01/2015 I went back to speak to the manager. He told me that he would call the finance department the next Monday and then contact me. That too didn't happen. On the 24/01/2015 I went back to claim my money cash as it was evident that it wouldn't reflect into my account. Another female manager only informed me on that day that it would take 6weeks from the day of the refund, for it to reflect in my account. Today is the 2nd of FEBRUARY. Its been 49 days. Exactly 7weeks to date and I still haven't received my money.