Paying for a Contract, Stuck with a Broken Phone

Extremely disappointed with iStore’s customer service. My iPhone 15, which is only 15 months old, stopped working due to what appears to be a factory/manufacturing fault. I am on a 24-month contract, yet iStore refuses to assist or take responsibility.

A premium device at a premium price should not fail halfway through a contract, especially not due to a factory defect. I expected professional support, accountability, and fair treatment, but instead received no real help or solutions.

Very frustrating experience and not what I expect from a brand that markets itself as offering quality products and service. I will seriously reconsider future purchases through iStore and would caution others to be aware of how warranty and contract issues are handled.