Pathetic, unproffesional service received

Very poor service received from the store & tech support. After service complaint received even less attention, last communication almost 2 weeks ago was that my complaint would be escalated higher up but to date no response. I went into this store on 3 occasions to get an evaluation done on 2 products after eventually booking a slot and pitching up on time for the appointment i received pathetic and unhelpful service. The biggest issue i have is that i did not even need to make an appointment for what was needed as the whole process takes about 2 mins to do. When on the first visit requested assistance i was told it would take 30-45 mins. I wasted time, i wasted energy and i wasted my trust in apple. Poor service in store - poor service after. Pathetic - avoid at all costs.