Pathetic support from call centre

<p>I called the call centre yesterday twice, the first time I gave up after 15 minutes. The second time I got through to the card division after 15 minutes, the agent I spoke to could not provide me with the basic information I needed regarding what documents are needed to complete an application and if the status of my application is now complete. I told him I would be driving and to email me the information I needed. I missed the call while driving and received no email. I tried again this morning and again gave up after 15 minutes. Then I tried again 5 minutes ago, it took 20 minutes to get through the agent said hello and then the call cut. No one bothered to call back. I have now invested well over an hour trying to get help on something so simple. Very frustrating - this is the kind of service that makes to rethink a purchase. </p>