PATHETIC SERVICE FROM ISTORE

Very unhappy with everything related to iStore SA.

What a mission to get any feedback or any contact details out of iStore SA. I have an issue where my iPhone 11 screen has a type of "burn" that appeared out of nowhere on the screen, I took it in for evaluation to have it replaced on my warranty before it ends. This was iStore East Rand Mall. They told me I would need to book it in for 3-7 business days, I would be without my phone which I use for work and school for that long? Not everyone has back up phones lying around. They then told me to go to iStore Menlyn as they have a technician on site. I booked an online appointment, EXPLAINING MY SITUATION on the booking, as this should give them an indication to check if they have stock to fix the phone. I got to Menlyn my appointment was at 9, the technician told me, oh sorry they don't have stock. He then proceeded to tell me to email them on the coming Thursday or Friday as they should then have stock. I did so and the store responded, sorry they don't have stock and I will have to book in my phone for 3-7 business days. Once again, not everyone has back up phones lying around!

TAKE NOTE; MY WARRANTY EXPIRED THE SAME WEEKEND. I sent an email indicating my situation and how I am disappointed that this is once again the excuse of stock not being available. No one from the store contacted me to assist. I received an email asking how the service was, I indicated that I was unhappy about the service, and no one came back to me!

And now I am still sitting with the burn on my screen which was not because of negligence, and my warranty expired so now if I need this fixed I will have to pay for it, this would have been fair if the problem was because of negligence and if I did not try and get it fixed before my warranty ended.

Absolutely pathetic service.

I feel iStore should be able to provide better service as Apple is a trusted brand.

In my opinion having to phone iStore SA and not having direct lines for the stores is really a nuisance and the fact that iStore has a booking system but they do not use it to prepare for the appointments is a waste.