Pathetic Service!

I bought a R1000 ITunes voucher. A very lengthy story made very short... ********** activity took place. Even my BANK confirmed it, and told me to immediately ask the ITunes team to cancel my card for the time being (so that I don't lose my R1000. My bank also blocked my cards for time being, to prevent further suspicious activity. So I reached out to the team, gave them the code on my card, and asked them to block it IMMEDIATELY. Their poor response was blatantly... Sorry ma'am you have to call another number to do this. You would also need to reconfirm everything, and they will take some time before blocking the card... Their service was terrible! As a result of absolutely terrible and unacceptable service - I lost R1000, that COULD HAVE BEEN PREVENTED, should they just acted as they were asked to do. I wouldn't recommend this for ANYONE. Money that could have been saved, is now lost due to PATHETIC service.