Pathetic Service

Absolute pathetic service. Ordered an item on Thursday, 2 January 2025 for delivery before 11h00 on Friday, 3 January 2025. On Tuesday, 7 January 2025, item still not delivered. Each time I make an inquiry at iStore, they tell me that their courier "1 Fetch" advised that I requested delivery after 16h00. Why would I request delivery to my office address after business hours? Absolutely pathetic. Same issues each time I order from iStore Online.