Pathetic Service

So i went to iStore Cresta Mall to fix my phone last week Thursday on the 20th of June, i had fogort my passcode and my iPhone needed to be wiped and restarted again. I got there 11:25 to rush to work after at 1:30. I left the store at 3:40 after they failed to just wipe my phone, i had to leave the phone there as i was late now for work. The excuse was "oh there is a problem with network and plus there is a problem with iPhone 7 plus phones". The following day my phone was still not fixed and was told it had to be booked in and they will charge me R600.00 which so pathetic because my phone is only 3 weeks old. I then asked myself why pay for so much money for iPhone but still have no joy in using it. I then tool my phone today at iStore Eastgate and guess what? They fixed my phone within 10minutes what Cresta iStore failed to for two days. Guys stop waisting our time we spend so much money to buy these phones to get a pathetic service and on top of that be looted by such respected brand. Do not hire people who do not know what their doing because this is totally unacceptable. These guys i got do not know what their doing, not to mention waiting as if we at the clinic is nonsense. I ask myself if that is how the store makes their sales by *****ing clients oved. Please do me a favour and look into it. I lost hours of work and going up and down for nothing. Take those guys who are at the service centre back to training ot better yet take them to iStore Eastgate and let them show them how it is done, i think the manager also can do a better job in managing the stuff and the store Some of us are new to iPhone so do not ruin our vibe please. We do not have time for nonsense