Pathetic customer service from Lindokuhle Dladla

Went into Istore Mall of Africa on 15 September because my iWatch was not reading info into my iphone 12 mini. Technician by name of Lindokuhle Dladla told me that it could be my software of Series 2 it cannot sync with the iphone and advised to get latest watch. On 22 Sept i get into iStore to purchase a new watch, then i was assisted by a lady with dreadlocks who said i should first check if the series 2 cannot sync with iphone 12. Again Lindokuhle the technician said no my watch is outdated. Then came the Senior Technician Beulah, she assisted by first doing a diagnostic test, then unpaired the watch. Thereafter paired the watch to the phone and now all my workouts are synced to my phone. Lindokuhle Dladla must go for customer service training or else opt to ask for assistance if he is not sure. Also noted is that he prefered talking to his colleagues than assisting customers that were walking into the shop.

Pathetic service from him, he belittles one to make them feel as if they don't afford the brand.

Thank you to the two ladies for assisting. I can still keep my watch and use it to it's maximum lifespan.