Pathetic Customer Service

Good evening istore Customer Care

I'm very upset by your unprofessionalism. The eastgate manager called me, wanted all info then promised to call me back and never called me back. What i wanted to get clarity is why R3668.00 was debited, to find out if my contract was reversed to the original iPhone 13 pro contract that i had as per promised by Kwena. He never called back even after i visitedthe branch when he was out on lunch and i returned the screen guard that i bought when i upgraded and waiting to be refunded the amount I spent to buy the accessories for the iPhone 14 pro max as he promised that he will refund me.

1. Telkom told me contract not reversed, but cancelled by istore, not what was promised by Kwena to me 2. It's almost time for me to upgrade, i want to get the iPhone 14 pro max that i supposedly did an early upgrade on 3. I want my monies to be refunded asap I need a confirmation emailed to me

Caring Regards CONNIE

On Wednesday, 19 April 2023 at 09:54:24 SAST, Talk2Us - Core <***> wrote:

Dear Constance,

Thank you for your email. Apologies for your experience.

I have escalated this matter internally and requested information from the Eastgate iStore Managers as well as our Cellular Division at head office. I will provide you with feedback.

Please do not hesitate to contact me should you require any further assistance on this matter.

Yours in service, Melissa Warren Talk2us - Customer Service Escalations T *** E ***

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--------------- Original Message --------------- From: Guest [***] Sent: 2023/04/19 5:15 AM To: *** Subject: Form [Customer Care]

Customer Care Name Constance Sphiwe

Surname Mojele

Email address ***

Cellphone number ***

Where did you buy your product? iStore Eastgate

What can we help you with? I am paying for a device that i don't have. Telkom messed my credit record because of istore, i heve bad bank reference because all the unpaid debit orders of Telkom of; R10339 x2 on 28/02/23 then agai on 15/03/23 the amount of , R11668.51 then on the 24/03/23 amount of R11668.51. On the 31/03/23 Telkom debited R3668.51 from my account and no one seems to know what is going on. Which contract am i paying for? The iPhone 13 Pro or the iPhone 14 Pro Max? I am tired of fighting. I spoke to Kwens she wants me to email my bank statement i don't understand why. Telkom has debited my money and they agree to that. What Kwena told me is that the iPhone 14 Pro Max contract is REVERSED and I'm on my original iPhone 13 Pro contract where i pay R1099.00 a month, but that's not what Telkom tell me. Telkom told me. I need clarity not from Kwena of what is going on. There are bank charges for an unpaid debit order that neither Telkom nor Istore cares to reimburse me. I bought a screen protector plus a cellphone cover spent R948.00 and only to find that i have to keep the cover and screen guard taken out when the phone went in for assessment. Am i treated like this by istore because i don't know my rights? An *********** staff sells me a phone after i checked first with him if i am due for an upgrade. IEven the contract i have from Istoree never showed any device fee that i was suppose to pay or that it was an early upgrade. My legal advisor said i should have kept the phone and i was going to get it for free and not paying any cent on it due to your negligence or your system glitches. I didn't want to be that cruel because i know Gift was going to be the 1 to pay for the device. I paid an extra R344.00 for the insurance of my phone whereas i don't have it. Istore cost me to loose over R1500.00 for a phone that i don't have. I want to be reimbursed all my monies. I need to be called by someone from customer care with feedback on what is it that Istore has done, when am i going to be reimbursed and thereafter email me confirmation of confirmation of the above. I do not want Kwena to call me, she has done her part and has no say to my demands. Communicate with me directly and i don't want to be sent from pillar to post. Am i such a fool to keep a cover of a phone that is at istoree? The assessment from tour technical support came back with positive feedback. So why do i loose money because of istore? I bank with Fnb, PremierCurrent ***. Reimburse what's due to me into that banking account. Hope to hear