Pathetic customer service

The customer service was less than helpful where I had to explain to the person and manager at the store what they should do to help me.

I was at the store for more than 2 hours to "pick up a phone". I stood there whilst the iStore employees chatted to each other and NO ONE wanted to assist me. It also doesn't help that you ask for assistance because the only response that you receive is "I'm just busy with another customer (There were at MOST 6 other customers and there are approximately 12 staff members.

For apple to have such a superior device their customer service leaves much to be desired.

The general knowledge about apple insurance in the store (even the manager) starts and ends at "we don't do the insurance in-store", you can't even ask a question regarding insurance.

When I complained in store, the response I get is "I should come back in the morning when we are not busy", so it seems that you are encouraged to come at times that convenience the staff and not the client.