Pathetic Customer Service.

<p>So I was trying to get through to IStore in Somerset Mall (Which is the closest IStore to me, I would have to drive 40 km to get to the store as I live in the Northern Suburbs) just to ask a simple question regarding my Iphone which is not working. When you search for any Istores contact number, they just provide you with the Customer Care number (Which happens to close at 15:00 on the weekends). The shop closes at 19:00 so I thought I'd just give them a call.</p> <p> </p> <p>I went ahead and called a shop next to IStore in Somerset Mall (Ou meul) and the lady was kind enough to offer that she would walk over to IStore so that I could ask a question over the phone. When she arrived at the store, the woman from Ou meul asked the employee working at Istore if she could take a second to talk to me over the phone, because I had a quick question. The employee's response to the lady was, "I refuse to talk to him, because he physically needs to come in to the store, or go through the call center." This was said in a rudely manner.</p> <p> </p> <p>This is pretty pathetic of staff to handel a customer with a simple question like this. I certainely hope that IStore will look into this matter and train their staff on how the proper way is to deal with customers.</p>