pass the buck!!

talk about passing the buck!! after being told my daughter's new cell contract will be active within 24hrs it is day 3 and counting - the trouble is no one may talk to the store directly!!! one cannot get a tele number for the store and thus solving what is potentially a small problem causes HUGE frustration and annoyance !!!! no one wants to step up and take responsibility blaming either the SP - Vodacom or anyone else for that matter. why not just deal with the customer directly and solve the problem quickly and painlessly ? this is a MAJOR bad impression and I will not make the same mistake again - PLUS I will be warning off any other potential customers who are considering getting a Iphone cell contract through the ISTORE!! what is more - the "consultant" at the other end of the line for the call center had NO INTENTION to fix the problem and was only to happy to PASS ME ON "via email" to be dealt with - also do not warn you that they are about to close so bad luck if you do not get sorted within "business hours" pls wait till Monday - 4 days later no results!!!