Online cellular application nightmare

After weeks of not hearing back about my online cellular application, 2 conversations with the live chat and an email to customer services, I finally had a sales rep reach out to me via phone regarding my application. I had specified email correspondence on the application as I can not always answer calls, but was so relieved to have heard back from someone.

However that was the only time iStore reach out to me. I had received several sms and emails from the cellular provider saying the requests had been accepted, then rejected, and to date have had 3x credit checks paused. I called and email the rep, that had been in contact with, numerous times to update them on the progress (or lack there of) of my application. Asking what is the problem, and all they can tell me is the "application keeps falling", I want to know WHY. I see the online application process seems to have changed for the better since September 2023 but I do not want to start the application process again! This is super frustrating, I just want a new phone and contract.