Not the way you treat new customers - pathetic!!

I've never dealt with a service provider that provides such poor service to new customers.

On Monday 31 Oct, I've gone into your Clearwater mall branch to open a new contract with an MTN contract, it took the consultant Msuri almost an hour to capture and complete the application form, which I decided to tolerate as he advised that they're having some issues with MTN applications. After this very long and frustrating encounter I left as he promised that they will get back to me within 24 to 72 hours, needless to say that it is already past the SLA, so I called the call center number yesterday and they advised me that they've escalated to the store and that someone will be in contact with me. It is already more than 24 hours since then and am yet to receive some sort of update on the application. Your customer service is pathetic, could someone please let me know whether or not you still want to do business with me, as I'd be more than happy to process a new application with a company that actually cares about new customers.