Not Delivering on Promises and Poor Service

On 28 October 2017 I visited the iStore in Illanga Mall, Nelspruit to inquire if new stock of the iPhone 8 Plus had arrived, to which the employee indicated that they did not have stock, but that it should arrive within a week or two. He took down my details and promised to contact me once it arrives. On 9 November I called the store (after many attempts where the phones are not answered) to inquire about the stock, and found out that the stock did arrive. I went to the store, gave all my documents and details to apply for a contract. I was told that it takes 2-24 hours for me to be vetted and I would be contacted once they hear from MTN. I contacted the store again on 10 November to enquire about the progress and also gave an alternative contact number. It is now more than 7 days later and I have not been contacted. I called earlier this afternoon and was promised that the store manager would contact me shortly - another empty promise...