Not accommodating at all

<p>Today I took my new iPhone 7 to istore in Clearwater , where I bought it 5months ago, as the back camera just stopped working . The phone is still under warranty. We got there at 10am. One of the assistants said he can't assist, but he can make an appointment with one of the technicians. The first available slot was at 1pm. He said it's a very common problem, and it will take about 30min but he will book my appointment until 2pm. We waited for 3hrs and returned to the istore for the appointment with the technician. He said he can't assist, he need to send the phone away and it might take up to 7 days as they replace the whole device. I was so upset, firstly why could they not have told me that at 10am, when I first walked into the store??? So I wasted 1/4 of my day waiting. Secondly I need to go to Bloemfontein for a week, so now istore can't give me the replacement phone and if I gave in my phone I had to travel without a phone for a whole week. And thirdly they also did not have a loan phone available. How poor?? Is this how iStore treat there IPhone customers? I rather switch to Samsung then, I've been an iPhone fan for 8 years, what a disappointment today. IStore Clearwater sucks!</p>