No resolution in sight

I wanted to upgrade my Vodacom contract at the Garden Route iStore. I was required to make an upfront payment, and only after I made the payment I was told that the product was out of stock.

Later that day I also find out that instead of an upgrade, they opened a new line instead.

I went in the next day to resolve the new line, and the course of action they suggested is to refund the new line and upgrade when the payment has been refunded.

It has now been 2 weeks with no progress, they do not give updates or any communication unless I follow up with multiple emails.

Every time they give an arbitrary amount of time until it is resolved - last week it was 1-3 business days, now when I followed up its 7-14 business days.

I have wasted so much time with this issue, hopefully this review will help, but that’s doubtful.