No Reply or Help from iStore

On the 06/08/2020 I app**** for a iPhone 11 online. I received an email the same day from iStore online thanking me from my application online and stating they will get back to me shortly. I still have not received any feedback stating whether my application was approved or denied and it is now the 21/06/2020. I tried speaking on the website with a consultant and was told they don’t handle such matters and I should call their customer care, I did that and there was no answer. 20/06/2020 I went to the iStore wanting to enquire about the phone since I was not getting any help or response from any other source. I was told by one of the people who worked there before I could even get in to the store that if I wanted to apply for a phone in store I would have to cancel the order online and that the cancellation would not go through immediately so I would have to come another day. This was a complete waste of my time because I travelled there and patiently waited in the line outside of the store. I thought that iStore service would be great considering their product but I must have been mistaken.