No one can assist

I am extremely disappointed in I-Store. I have been a customer for over 10 years with my kids, my wife and myself only using the iphone brand. I have been in I-Store The Glen 7 times since the beginning of September to get the 16 Promax 256G white titanium. They never have stock, they have put me on lists, they have promised feedback and still cannot get an answer of when I can expect the phone. No one can give me an answer and for a phone that was released 2 months ago I find it pathetic that no one can either find me stock or give me a date/order for when I can expect one. Maybe its time to enquire about a different brand.......