No help with broken iPhone Screen

I am the happy owner of an iPhone. Two weeks ago I dropped the phone and the screen was badly damaged. As a sensible iPhone owner, my first port of call was my closest iStore in Canal Walk, Western Cape, South Africa. When, after a long wait, I came to the front of the queue at the support desk and showed my phone to a very irritable consultant, I was told that he could not speak to me if I did not have an appointment. I duly returned home and made an appointment online. At the appointment today I had to hear that (1) Apple did not repair phones in Africa, (2) unless I had an iCare package they could not assist and (3) they could not refer me to a third party repair facility - I had to source one myself. So I spend the past 10 days waiting to be told that Apple could not and would not help me. Ridiculous.<br> <br> The only positive thing in the whole experience was the way in which Ms Engelbrecht, today's support consultant at the iStore in Canal Walk, dealt with this embarrassing issue.