No Communication - Worst Service

<p>On the 13th June 2017, I app**** for an iStore card, which the system then approved. O n the 14th of June I was called by a gentleman confirming personal information then stating that my account has been approved and that I would be called in 24-48 hours for the card delivery.</p> <p>On the 20th June, I called only to be told that the FICA documents were outstanding and thus holding up the process - "FICA Pending". This was weird, considering the gentleman that called did not bring this to my attention. Nonetheless, on the same day I sent through the requested documents to ********** as instructed. No acknowledgement of receipt was made.</p> <p>On the 22nd June I called to make a follow-up to confirm whether my documents were received, mind you I held this call for over 20 minutes (my costs), and also had an online chat with the istore assistants, and it was said that the status of my application still states "FICA Pending", this suggests that I did not send through my FICA documents, which infact I did. I was promised that a consultant would call me to give an update, its the 28th June and no call has come through, let alone any form of communication.</p> <p>26th June 2017, I then decide to send a follow-up email with the complaints division, an automatic reply is all I got stating that a consultant will contact me.</p> <p>I am unhappy with this service, no communication is made and I need to run after you yet I am here to bring business. This is utterly disappointing from such a reputable company. </p>