Myistore poor service

I think I have been ****med by myistore. I purchased a macbook air online- received the order - opened the item was not happy with the product at all, asked for a return and refund to be told it would cost R4000 to return. *** - i said come fetch but todate no one has arrived to collect the item.

order number ********** 87 & ********** 52 delivered 9th April.