My IStore NIGHTMARE

I bought a brand new iPhone 12 Pro Max from iStore Clearwater Mall, and realised that everytime I record a video the recorded video has a humming loud sound. Even when you record in a dead silent room, the video has a deafening loud buzzing sound.

I took the phone back to iStore Clearwater, and spoke to the manager who was very helpful. She confirmed the sound, and so did the three technicians that were present. As a result they booked the phone in for diagnostic tests etc.

I just got an email that says they have looked at the phone and they see nothing wrong with it. So I must be stupid then isn’t it?

The email goes on to say their shipping the phone back because there’s nothing wrong with it. Does that mean the Manager, technicians and myself are insane?

Unfortunately I am not having the phone back in that same state. I’ll be stupid to do that. So I’m giving you the choice to either replace the phone or I cancel the contract. Mind you the first direct debit is due in a few days, and yet I’ve not even used the mobile phone.

The case number is CW70679 and my mobile number is ***.

Please have this issue sorted out. I’m not getting the phone for free.