Misleading and false advertising online Preowned

On the 4/04/2025 I made an online purchase for an MacBook air M1 2020 and a Series 8 watch Rose gold colour, this happened after a sales consultant at the preowned branch in Rosebank confirmed and showed me that these 2 products were available online and I must quickly secure them for delivery.

My order was confirmed # , according to the mandate on your online policy regarding delivery which is 2 - 5 working days I sent a follow up on Thursday 10th of April as I hadn’t gotten any communication about my delivery or any delays whatsoever. I didn’t get feedback. I sent a WhatsApp message yesterday the 15th of April as this was already the 7th day without any communication or delivery from Istore only for the consultant to inform me that they are still awaiting stock for my products.

My frustration is

1. Why do you advertise things online if they are out of stock? Is this not misleading customers through false advertising? What does purchasing online really mean to you?

2. You clearly state that delivery takes 2-5 working days, why was there no communication regarding any delays to my order sent to me?

3. When you ask me to wait for stock? Does that not mean I must wait for someone to sell their used M1 and series 8 watch of the specific colour and condition that I ordered and paid for to you for you to confirm stock availability. So I am basically waiting for probabilities that might happen in a month or 2 or whenever never mind that you have already wasted 7 days of my time.

4. I asked for a refund on WhatsApp and I am told that the consultant I spoke to yesterday said that I would wait, No when did I say that because I asked to lay a complaint and asked that he investigate why someone else was given preference to my products over me when I have paid and get back to me.

Lately please listen to your call recording because this matter is really frustrating me.

I am very disappointed with the services and community from you and I will make sure more customers know not to trust you going forward!

Regards Zoey