Menlyn iStore really really sucks

I wonder if its worth writing as I see there are 1700 of the worst review you get and still this store sucks. So in the past there were too few staff to help the customers forcing long wait times. Now some brain surgeon has tried to fix that by introducing a system whereby you have to make an online booking and thats the only time. Problem is you drive all the way out there to only to hear they cant help you until you make a booking. Me: But I only want to book an iPad in for repairs. Apple: Sorry cant help you without booking code. Guess what......earliest booking avail was next day despite 7 staff members twiddling their thumbs. Now people make a booking and don't pitch......BUT they wont help you even if we understand that bookings get preference. OK so next day back.........Only to be told "don't fix iPads". Was it not possible to say that yesterday even if I didn't have a damn code. The attitude is worse than ever....now rivals that of the ****ty council. Come on Apple South Africa....read the reviews!!!!! You hide behind the fact that they make a good product but you suck suck suck. How do you intro a system that denies your customers service and they can only know when they get there. Sorry Hellopeter, cant give you an email for them, because it does not exist....which is fitting for such a company that believe customers are a necessary evil...Well actually, the staff believe we are unnecessary. YOU force your patrons to use 3rd party repair companies thereby damaging your products reputation!!!!!!!!!!!!