Mediocre service

I app**** for a new contract on the iStore online service on the 19th of June, fast forward 3 weeks later no update. You have to call them every single day requesting a follow up and when you do, they tell you they will escalates the matter to a lady called Megan. Well my matter has been escalated 4 times in the past week alone and guess what? Still no feedback, this has led to me cancelling my application. Pathetic service to say the least.