Maybe time to switch away from Apple as iStore are not professional??

App**** online for a previously owned phone and a new contract. No response.... Followed up to their email. No response... Followed up to their email again. Still no response... App**** online for a previously owned phone and a new contract again. Still no response.... Went into an iStore shop - no, they can't help me with online... App**** online for the THIRD time for a previously owned phone and a new contract again. Finally a response! No stock! When I asked why they have them available on their website - "maybe they will have stock when someone applies" was the answer. Why didn't I get a response the first time? No stock... She then repeats herself and when I say I'm not an idiot you don't have to explain it again - she says "noted!". Much as I love the Apple products and have used them since ihone 3 and iPad 1, as well as the first iPod with a spinning hard drive - maybe Apple doesn't want my business or yours based on iStore's dealings with me...