Mall of Africa pathetic service, still don’t have my phone

I dropped off my phone at mall of Africa MA59023 On the 24 May 2022 for repairs. On the 30 May 2022 I got an sms that my unit is repaired and has been dispatched back to the store. I waited for the store to call me because I didn’t know exactly what day the unit would arrive back at mall of Africa. On the 3 June 2022 I called and got put through to a call centre and they advised that they can’t put me through to mall of Africa and that a consultant would call me. No one ever called. On Friday same day that I called I get a notification while having dinner that someone has logged into my internet banking. ***** department confirms it’s from one of my devices the only linked devices are the ones with me at the time and the one at Istore. As a safety measure my entire banking profile has to be blocked affecting over 12 retail stores across the country. I rush to mall of Africa on Saturday morning thinking its best that I first collect my phone before reactivating my banking profile just in case the. I get to the store the consultant tells me that I called Istore and told them I would collect at Rosebank Istore (Lies !) I tell her I did not make such a request, she insists that’s what’s on the system and gives me a blank stare with attitude as if I must be the one to come up with a solution. I tell her what happened with my banking profile so it’s unacceptable that they don’t have my phone and have failed to even call me to tell me that my phone has been dispatched elsewhere. She’s calls her manager, wow I tell the story to the managers who has such a blank stare himself just nodding in a very condescending way… I literally just stopped talking because I was getting disgusted with what was happening before my eyes I tell them I want my phone back at mall of Africa on Monday and I have to go and reactivate my profile at the bank therefore if the risk came from them and their employees they will pay for the losses. Still just stunned blank faces from both of them, no solution, no apology, no accountability. Long story short I still don’t have my phone, Nono has called me or sent an email it’s now the 9th June 2022. Disgusting really if that is the quality of managers the company has at their stores it’s really pathetic… I don’t not get a single feeling of assurance that the manager would solve my situation from the moment I started talking to him… I’m not surprised that my issue has still not been resolved