Making mistakes but brave enough to fix/solution such mistakes

Cresta istore Cresta staaf make mistakes but they are big enough to fix and solution such mistakes:

I want to thank the supervisor creating the opportunity to resolve a issue. The way of dealing with the matter was handled perfectly well.

I have experienced a sincere apology from her side and went the extra mile during our conversation - I salute her for her brave step to face the irate customer in person. I always have respect for such. Regards HN