Macbook pro 15" space grey touchbar, worst laptop and istore worst service

<p>Hi Istore head office.</p> <p>I have been swearing by apple for over 10 years and this is officially making me want to move away from apple!!!</p> <p>A work colleague of mine bought his laptop a week after mine and it did the same thing after 3 months, after just scrolling through hello peter, i have seen 2 people with the same problem as what my laptop is doing, the one guy is 2 weeks after he bought his new laptop and had the same thing of having to send it away, thats not even talking about other forums. The production on your laptops and customer service is taking a back seat and you guys are just not giving a darn about it! Its time the istore and apple pulls up their socks, put their big girl panties on and face the problem and the customers!</p> <p>Here is my experiences with the istore since i received my machine:</p> <p>09/01/2017 @ 15:06 - i bought a new 15" MacBook pro touch bar space grey - slip total: R47 497.00</p> <p>17/01/2017 @ around 10:00 - my device was returned for having sticky keys that was getting worse.</p> <p>Because my device was 2 working hours over the 7 days, and i was on a extremely hectic job, i could not bring it back the day before, my device had to be sent to get checked out by service department in stead of the instant replacement as per the customer protection act.</p> <p>20/01/2017 - my replacement device have been issued to me.</p> <p>27/6/2017 - device given at Istore Woodlands, when device was handed in, a SPECIFIC note was given to send my device to the istore at the waterfront as i left to Cape Town on the 29/06/2017 and had to get my device back soonest.</p> <p>29/06/2017 - (sms) device received at repair centre</p> <p>03/07/2017 - (sms) device in progress at repair centre</p> <p>04/07/2017 - (sms) device in progress at repair centre</p> <p>05/07/2017 - (sms) device passed quality control</p> <p>06/07/2017 - (sms) device ready for collection</p> <p>I drove to the waterfront and was confronted by a staff member insisting he will make sure the device is in Cape Town as soon as possible.</p> <p>10/07/2017 - (sms) device is ready for collection.</p> <p>I drove to the waterfront to collect my device, where i was confronted by a staff member looking at me like i am crazy, called the manager (Chris) that had no idea what i was talking about, he told me he will make sure my device is with me as soon as possible but its still at woodland. I said that the device have to be sent by air mail that day to be with me the next day, where i was assured they will do their best to do so.</p> <p>I burst out laughing when i opened my emails on my phone, your device have recently been in at the istore, please rate our services and i did, i gave the worst rating i could! Yet no-one from head office bothered to give me a call.</p> <p>11/07/2017 - i went to the waterfront to collect my device, where i met up with Chris again, and my device was still at woodlands and have not been sent to me.</p> <p>This is where i took matter into my own hands as obviously istore staff is completely useless, so i called woodlands myself, where i was speaking to a "manager" (as i later found out they only have 2 managers and he could not possibly be one), i saw a whatsapp group message sent by the first guy that helped me on 06/07/2017 that asked if woodlands know about the device, when i spoke to the guy at woodlands he said "sorry, we must have missed the message, and yet no one followed up from waterfront side. So the device was still at woodlands that call was the morning of 11/07/2017. Where i was assured my device will be sent that day and will be at waterfront the next afternoon around noon.</p> <p>12/07/2017 - around 1pm i headed back to the waterfront istore, where yet again i was greeted by staff, looking at me like i am completely crazy and yet my device was still at woodlands.</p> <p>I called woodlands where i was yet again assure my device will be sent to waterfront that day and will be at waterfront at 9am.</p> <p>13/07/2017 - i went to the waterfront at 09:00 where i was met by Chris, looking at me and saying, hi, sorry your device is not here, to blow off steam i went to another shop and went back 15 min later, where i was met by Chris again, with a big smile on his face as if he have done me a HUGE favor, your device have just arrived. Yay! It only took you guys a week to get a device from Pretoria to Cape Town.</p> <p>My screen, graphics card and 2 other items was replaced, however my device was still under 6 months old (consumer protection act) says it must be replaced with a new device and this was not done.</p> <p>About 10 days later i got another rate our service email and i filled it out and gave the worst rating i could, but yet no one from head office bothered to call me.</p> <p>After continuously trying to get hold of Chris or speak to someone other than you worst phone operated call centre ever met in human kind, this was literally the worst decision istore have made since moving to SA, you have to re think this system as it is not working! To notify that my device is acting up, i mailed Chis and no response... i called woodlands on 27/07/2017 again, to try and get hold of Chris, but nope... no luck, this is where i requested that they need to replace my device immediately send a courier with a new device and collect my device. But no Chris still....</p> <p>Eventually i went off on woodlands istore as my device is acting up and i need it replaced, its not my fault, its not my problem. Its something that have to be sorted by the istore.</p> <p>Eventually on 4/08/2017 i got a call from chris, please book in your device, "you know how to do that right?" Of course i know how to work you ****py system as i have booked it in 2 times in the last 6 months.</p> <p>I made an appointment for Sat 05/08/2017 as i finished a job on the 04/08/2017 as i have discussed with woodlands, and if i could with waterfront but there was no communication from them.</p> <p>I called on 07/08/2017 to find out what is going on with my device, so i called woodlands, and said they or waterfront will call me in the back in 15 min, when i told them i have a job that have confirmed and need my laptop or i will loose the job. Well lets just say it was a LOOOONNG 15 min because, i had to call them on 08/08/2017 to get answers, this is where i mailed Chris and waterfront manager "PLEASE CALL ME URGENTLY" where i was called by someone els from the waterfront, whoop whoop contact was made but nothing can be sorted out as its a public holiday the next day, granted it was in the afternoon but if thats your answer, your customer service is shocking!</p> <p>The USELESS piece of **** you guys call a loan unit, that cant even open Photoshop or any program as its the lowest laptop on the market in the world (not even sold by apple anymore) but they hand it as loan units. If a certain device is handed in a replacement device to the same stats should be given to a client.</p> <p>07/08/2017 and 08/08/2019 where i was told by Scott (i think) the American accent guy in waterfront. That Ryan is on a plane from Pretoria and cant call me, and that they will both be in the store on 09/08/2017 at 12:00, where i said i will see them at 13:00 so they can discuss the situation and give me a solution or what they can do.</p> <p>09/08/2017 - i went to the istore where i was met by Scott (i think) the guy that called me on 08/08/2017. Where he informed me that Ryan is in a meeting and can i come back later, i said to him i don't care go call him. He went back to go call Ryan and he said he will be out as soon as possible. After a few min, i asked the guy who went to go call Ryan, if its a meeting with a client or with staff, and he said staff. I find this completely inappropriate, your manager knows about this situation and then tells me to come back later! Really! You tell a client to come back later as you are in a meeting with your staff!?! This just shows your client services and how much you guys really care for your customers.</p> <p>I had a very angry conversation with Ryan, where he just said nothing can be done as its a public holiday and he will make some calls tomorrow 10/08/2017.</p> <p>I am a freelance and can only get paid if i work, i cant work without my equipment (my laptop) so this means i have no money! Now this is your problem.</p> <p>I also purchased a iCare for my device that will be replaced with my new device! So that my iCare plan start from when my new device is given to me.</p> <p>I hope this clarify my frustration with the istore and their incapable staff members and that matter will be sorted promptly as in 24 hours. </p>