Lies and shocking service from istore

Went to istore fourways and asked if they can transfer contacts, 3 people said yes, upgrade phone, is iPhone XS the latest, **** and said yes, asked if can do everything Vodacom can they said yes, couldn’t help with insurance as voda can. They LOST ALL MY CONTACTS. Gone. A short sorry and good bye. Nothing they can do. ********** lies. Shocking Apple