i****ty

IStore Canal Walk

Don’t even bother. I don’t know why Core Group let people who are training assist customers with new contracts.

Saturday - The trainee messed my whole application up. They had to phone Vodacom and manually give them my information over the phone. My ID number, company I work for, how much I earn - ALL of my personal information. Have you heard of the POPI Act? Then everything went through and was approved. Get to the counter to pay my R250 admin fee and there is anywhere problem. The trainee add the wrong phone to my contract. She then tries to convince me to take the Pro Max. I said that I would like the Pro I wanted. She then has to cancel the contract and redo the application. Long story short, I finally left with my phone after spending 4.5 hours in the iStore. Imagine.

Monday - My network is still not working. I call Vodacom. After a long back and forth it turns out the trainee gave me the wrong SIM card. My contract is not linked to the sim card I was given. I then had to go to a Vodacom store to get a new SIM card and have a sim swap done.

The worst part is that I have been on a waiting list for 5 months for the 13 Pro. Yet stores received stock last week. How does that work?