iStore's pathetic service

Pathetic service I signed up for a contracts at iStore online on the 25th of November, I received a confirmation of my applications by email on the same day. After hearing nothing from iStore, on the 8th of December I inquired on the status of my applications. On the 13th of December (today), I get contacted by the iStore team member who advised that my query only got to them yesterday. Now they cannot help me as the deals I signed up for was on a first come/ first served basis. Maybe if they actually did their jobs and processed my contract applications timeously, they wouldn't resort to using such a lame excuse. I am sure the worst service from any other provider will be better than iStore's service, so I'll be taking my contracts elsewhere. You've lost me as a customer for good. A one star rating is about 10 stars too much!