iStore/Vodacom pathetic service

<p>I am disapointed by the level of service I have recieved. I got an iPhone 6 on contract from the iStore. Getting the phone was a nightmare going back and fourth to the iStore, the Vodacom consultant not there. I finally get it, later then when the intial paper work was done. When I finally get the phone its faulty. I go the istore expecting to get it replaced, they Tell me I have to book it in. A week goes by finally get the phone. 1 Vodacom charges me for Pro rata plus full months subscription, 2 they debit the on the incorect debit date. So I reverse it. Cant pay for a service I did not use. January 25 no dedections come off. I keep getting sms from vodacom but calling by an unfami**** name. I call Vodacom, after an hour being transferred from dept to dept, they tell me go to iStore. I go the iStore, they make stand there like and idiot for an hour. Finaly forced on of the consultants to assist me. She then gives me the run around, telling me to come back the weekend when the other comsultant there, she tells me she dont have logins, she then tells me She needs my bank statements, finally she tells me to go the vodacom store. I go there, the consultants there tell me she is known for doing this, and they tell me all she need to do was CALL ACCOUNTS department. After 3hours of trying to sort it out, it is now after hours on friday so I have to wait for accounts dep to open, client will give a call with feedback, a week later nothing. I send an email to the Vodacoms accounts department. No reply!! February the debit does not go off. Worste of all, my credit record is ****ed!!!!! My data has been cutt off, im incurring costs on the data and airtime I've purchasing. I went to Vodacom, I called Vodacom, I went to the iStore and no one can help me! WHAT DO I NEED TO DO TO GET THIS SORTED OUT????</p>