Istore Upgrade - Day 11

I app**** for an upgrade on the 10th Dec, for a few days the site wouldn’t allow you to do any MTN upgrades.

I received confirmation via email that the istore had received the application. After not hearing from anyone for 5 days I started emailing to ask and didn’t get any help, the whatsapp line was also no help, just a “sorry we are really busy”

I have been phoning with no luck but managed to get a lady on Thursday who helped and said I was authenticated and everything was in order. She told me that she was going to email me straight away with a document I needed to fill in, a link to pay R250 and the email address to send my bank verification details to get the R3000 promotion. Needless to say- I have received nothing.

I phoned the helpline again yesterday and the man promised to escalate it. The account was looked at, as I received a OTP. I managed to get hold of the lady who emailed me and she said my upgrade was with credit? At almost the same time I received an email from a helpdesk saying there was no stock but I phoned the store and they have stock?

I managed to receive a link to pay R250 because I was sent someone else’s contract info that had the link attached?

The whatsapp line and help desk just pass me on to the next person and no one really helps.

Yesterday, I sent a message twice to the whatsapp line and received nothing.

I have emailed the manager twice and received no feedback.

I can’t understand how an online upgrade can take 11 days and no one can help me, but I can walk into the store and do an upgrade in 30 mins?

I know it is a busy season, but there has been zero communication, I am going to lose out on the 3k promotion because the istore is messing me around.

I actually don’t know what else to do! .