Istore trade in ****.

Istore trade in has become a total ****. I have been an Iphone user since the Iphone 4, traded in numerous old phones over the years and always got a fair price with no problems. I visited three Istores in Pretoria yesterday to trade in my old phone for an Iphone 16 plus. All of them offered my a couple of hundred rand for the phone. According to the valuation tool on their website the trade price I was supposed to get was R4600.00. This was always pretty accurate in the past. They make up all sorts of nonsensical reasons for lowering the trade in value, like subtracting R2000.00 because the battery ‘is degraded’. This was NEVER a factor before, the only requirements were that the phone must be able to switch on (still listed as such on their website), no scratches or cracks on the screen and body of the phone. My phone looked like new and batery capacity was above 80%. It is very obvious to me that something changed in their trade in policy - they go out of their way to offer you next to nothing for your old phone. And with an extremely bad attitude at that. This is the last Iphone I will buy from Istore. As far as I am concerned they have become a bunch of ****mers with shady business practices. I have a feeling a bunch of them will be closing their doors for good pretty soon.