iStore Technical Service: VERY POOR SERVICE

<p>I handed in my 'faulty' iPhone on the 15th Feb at the Cavendish Square store. I followed their process by scheduling the time upfront. The unit was then sent to the Waterfront technical departement and I expressed my concerns and urgency for getting my unit or a replacement unit back for business needs. I wrote to several Customer Service Administrators requesting someone to contact me or whom I could escalate to. It appears as though nobody is reading my URGENT messages as most of the responses (when I do get a response) merely sates we apologize for the delay. I also stated that I need to travel on Monday the 27th Feb for business and desperately need my unit or a replacement unit. Still no response. I cannot believe this is the level of service from iStore, a world leader ?</p>