Istore Table Bay: very poor customer service

PLEASE DON'T WORK AT AN ISTORE IF YOU AREN'T WILLING TO SERVE CUSTOMERS!

Bad service I have gone in twice this week with my dad to just try and upgrade his contract, and the staff couldn't be more bothered to assist you.

Most of the time was just waiting to get someone's attention, when we finally did we were told to wait as the guy walked out of the store on his phone and the rest of the employees were "busy" sitting around on their phones or laptops. The first day after jumping through all the hoops and signing the paperwork we were told Vodacom had system issues and we should come back the next day.

we returned and were met with more waiting, we were not prioritized as a customer. We were finally approached by an employee he didn't greet us or look up from hs laptop he just put it down on the table, we were actually unsure if he was there to help us or to just use the table. He eventually said that he was struggling to log in and continued sending himself SMSs back and forth on his Nokia. More waiting and he got in just to say that Vodacom still has the same issue. My dad then asked if there was any way that they could contact Vodacom to resolve the issue because we don't want to come back again and there is no way to contact the store to find out if it has been resolved beforehand. He said he could but Vodacom definitely won't fix it immediately. He honestly just sounded like he really didn't want to call them and this was wayy too much effort. And more waiting. He eventually called them and as it turns out it was an entirely different issue than just "Vodacom's systems are down". But conveniently they can only address it in the next 4 hours which would put us exactly on closing time and outside of business hours so we have to return once again to be met by unwilling disrespectful customer service.

Just an all-around frustrating service.