iStore strike again

I reviewed this poor excuse for a bunch of village idiots a few months ago! I have been on the waiting list for an iPad 11" Pro for sometime, I received an sms on Tuesday telling me my iPad had arrived at Eastgate and would be reserved for me for 48hrs. I rolled up at there store this morning and was moved from pillar to post for over 30mins. They told me I had collected it in July....no that was not me. They wanted to see the sms I had received and then told me they did not have the colour or spec I had requested. They then offered me a 256gb model but as it was there mistake should have offered it at the same price as the 128gb model If they spent as much time on the customer as they do talking to each other we would be fine. I have to say this mob belong in the remake of the movie Dumb and Dumber. Avoid them like the plague