Istore South African

My son took insurance for his I phone he bought at Istore Cresta, phone was damaged and he claim from his insurance at iphone it took them more then amount to sort it out Everytime we phone he get transferred from person to person and they keep on promising him it will be sorted it's still not sorted and it's over a month now, when you phone they don't answer their phone. IPhone store has the worst insurance ever and when you do get to talk to them they promises to sort it out and phone you but never phone. IPhone insurance is very bad and I will never recommend them to any one, we will cancel as soon as this is sorted