Istore South Africa Worst Ecommerce Service in South Africa

I wish I could give them negative stars, the service has been that bad. The website says that you can get delivery within a few hours. I ordered my products on the 9th of October. It's now the 16th of October and I still have not received my products. I have messaged them every single day and every day I get another story because there's a problem with their system. I still haven't got my products and nothing is happening. They promised to phone me, they promised to contact me, they promised to deliver, but they just keep on lying.